UBC IT SERVICE DESK
DEPARTMENTAL IT SUPPORT
If you require assistance from the Department of APT IT for issues related to email, UBC-owned computers or laptops, or other IT tools maintained by the Department, please submit your request via email to faid.saffou@ubc.ca with the following information:
- Your name and contact information
- Your CWL username
- A detailed description of the issue, and if possible, a screenshot of any error messages (Windows Snipping Tool or macOS Grab) or other details
- How this issue is impacting your work
IT SERVICE CENTRE HELP DESK
The IT Service Centre is committed to providing timely and effective support for many of UBC's online and telecommunications services. Before you contact the Help Desk, please see the below on the type of information they can assist you with:
The Help Desk supports many of UBC's online services, and many types of software including:
- CWL
- Wireless
- Canvas E-Learning
- Student and Alumni Mail
- ResNet
- Anti-Virus
- myVPN
For more information on the services please visit the service catalogue.
UBC Vancouver
| Method | Description |
|---|---|
| Self-Service | Login to Self-Service. Self-service is only available to current employees. |
| Web Form | Help Desk Contact Form. Available to everyone including alumni, former employees, and guests. |
| Phone | We recommend submitting a ticket through our online web form. For urgent issues, please contact us by phone. 604.822.2008 Monday - Friday, 8:00 am - 5:00 pm Note: Calls to the UBC IT Service Centre may be recorded for training and quality assurance purposes. |
| Walk-in | Walter C Koerner Library: Monday - Friday, 10:00 am - 4:00 pm |
IT SERVICE BULLETIN
Please visit the UBC IT Enterprise Services Status Page for up-to-date information on UBC-wide technical issues, news, resources and updates.